How does TBE or iCIMS Support work, exactly?
It's simple. You provide RecruitingDash with a user login to your Taleo or iCIMS system. Then, whenever you have an ATS question, reconfiguration, a need to train someone on your ATS, or simply need help, you simply contact our dedicated support team who will guide you through a timely solution or industry best practice, up to 3 hours a month (or more hours if you need it).
Why do I get only 3 hours of support per month?
We offer support packages starting at 3 hours a month because that seems to be the right amount of support for most of our customers.
With Taleo Business Edition or iCIMS, most customers don't need a full time, dedicated support person, but they do need help every month to answer questions, make changes and updates, train new staff, and keep the system running smoothly.
And all of our support team are experts in Taleo or iCIMS... they work fast, and know all the best practices. It's a very efficient model.
What if I need more than 3 hours? Do the hours "roll over"?
If you need more time per month, it's no problem, we are here to help. We don't have "roll over" hours because it helps keep our costs and administration low. Give us a try - you will fall in love our ATS support services!
How do I file a ticket?
You don't! And won't! Ever. We promise! Just email or call.
We do Taleo & iCIMS support the old fashioned way - with dedicated ATS experts on call via email to respond to any of your needs. All RecruitingDash ATS experts are located here in the United States and we pride ourselves on providing the best service anywhere.
We have been in your shoes! So we know that you when you have an issue, you just need it fixed fast! There are no tickets to file. No on-hold music. No red tape. Just answers, and plain old fashioned customer service, the way it ought to be.
Why do so many Taleo and iCIMS users love TBE Support & Maintenance from RecruitingDash?
We hear it all the time: because it just works. In talent acquisition, you need results fast, and we deliver. Give us a try to find out! There's no risk, and no ongoing commitment. If you don't love our support, cancel anytime.
